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Frequently Asked Questions

Explore our comprehensive guide to IT support, cybersecurity, and cloud services, tailored for your business needs.

How can we help?

Explore answers ti the most common quetions about our services, processes and support for business.
Click any category below to view Q&A.

General Services
  • What IT services do you offer?
    We provide managed IT support, network monitoring, cybersecurity, cloud solutions, data backup, and IT consulting tailored to small and medium businesses.
  • How quickly can you respond to IT issues?
    Our team aims to respond to urgent support requests within 1 hour and resolve most issues remotely or on-site the same day.
  • Do you offer proactive IT monitoring?
    Yes, we continuously monitor networks, servers, and devices to prevent problems before they impact your business.
  • How do you handle data backup and recovery?
    We implement automated backup solutions and disaster recovery plans, ensuring your data is safe and quickly recoverable.
  • Are your services scalable as my business grows?
    Yes, our IT solutions are flexible, allowing you to scale your infrastructure, licenses, and support according to your business needs.
  • What makes ITFixio different from other IT support companies?
    We combine technical expertise with a customer-first approach, offering tailored solutions, proactive monitoring, and a commitment to helping your business thrive.
  • Can you support remote teams?
    Absolutely. We provide secure remote access, collaboration tools, and cloud solutions to ensure your team stays productive from anywhere. Please head to our support page  to submit a request or alternatively, email us at support@itfixio.co.uk  or call us 01536 218 409 .
Managed IT Support

  • What is managed IT support?
    Ongoing tech services for maintenance, monitoring, and support.

  • Do you offer 24/7 support?
    Yes, round-the-clock support is available.

  • Can you manage our existing infrastructure?
    Yes, we support and optimize current systems.

  • Is support remote or onsite?
    Both remote and onsite support options available.

  • Do you handle software updates?
    Yes, we manage updates and patching regularly.

  • Can you support multiple locations?
    Yes, we support all your business locations.

  • How do we get started?
    Contact us for a free consultation today.

Cloud Services

  • What are cloud services?
    On-demand computing resources over the internet.

  • Do you offer cloud migration?
    Yes, we handle full migration with minimal downtime.

  • Is data backed up in the cloud?
    Yes, automatic backups ensure data safety.

  • Can I access files remotely?
    Yes, access anytime from any device.

  • Are cloud services secure?
    Yes, with encryption, firewalls, and strict access controls.

  • Do you offer hybrid cloud solutions?
    Yes, we support public, private, and hybrid clouds.

  • Can cloud services scale with my business?
    Absolutely, cloud resources grow as your needs increase.

Virus & Spyware Removal

  • What is spyware or a virus?
    Malicious software that steals data or damages systems.

  • How do I know if I’m infected?
    Slow performance, pop-ups, or unusual system behavior.

  • Can you remove all types of malware?
    Yes, we remove viruses, spyware, and ransomware.

  • Will my data be safe?
    Yes, we protect and recover your important files.

  • Do you offer remote virus removal?
    Yes, secure remote cleanup is available.

  • How can I prevent future infections?
    Install antivirus, update software, and avoid suspicious links.

  • Is antivirus included in your service?
    Yes, we provide and manage top-tier antivirus solutions.

Network Design

  • What is network design?
    Planning and building efficient, secure IT network infrastructure.

  • Do you design wired and wireless networks?
    Yes, we design both wired and wireless solutions.

  • Can you improve an existing network?
    Yes, we optimize performance, speed, and security.

  • Do you offer custom network solutions?
    Yes, tailored to your business size and needs.

  • Is scalability considered in your designs?
    Absolutely, networks are built to grow with you.

  • Do you provide network diagrams?
    Yes, detailed visual documentation is included.

  • Is ongoing support available?
    Yes, we offer continuous monitoring and maintenance.

Office 365 Solutions

  • What is Office 365?
    Cloud-based Microsoft apps for email, collaboration, and productivity.

  • Do you provide setup and migration?
    Yes, we handle full setup and seamless migration.

  • Is email hosting included?
    Yes, professional business email with custom domains included.

  • Can you manage user accounts?
    Yes, we handle user setup, permissions, and support.

  • Do you offer ongoing support?
    Yes, we provide continuous Office 365 support.

  • Is data secure in Office 365?
    Yes, built-in encryption and compliance tools ensure protection.

  • Can I work remotely with it?
    Yes, access Office apps and files from anywhere.

Cyber Security

  • What is cyber security?
    Protection of systems, networks, and data from cyber threats.

  • Do you offer threat monitoring?
    Yes, 24/7 real-time threat detection and alerts.

  • Can you help with compliance?
    Yes, we assist with GDPR, HIPAA, and more.

  • Do you provide firewall management?
    Yes, we configure and monitor firewalls continuously.

  • Is employee training included?
    Yes, we offer cybersecurity awareness training programs.

  • How do you handle data breaches?
    Immediate response, containment, and recovery procedures in place.

  • Can you secure remote workers?
    Yes, with VPNs, MFA, and endpoint protection.

Backup and Data Recovery

  • What is data backup?
    Copying data to protect against loss or damage.

  • How often is data backed up?
    Backups are scheduled daily or in real time.

  • Where is the backup stored?
    Secure cloud or offsite physical storage locations.

  • Do you offer disaster recovery plans?
    Yes, customized recovery solutions for all business sizes.

  • How quickly can data be restored?
    Rapid recovery—minutes to hours, depending on data size.

  • Is backup data encrypted?
    Yes, all backups are fully encrypted and secure.

  • Can you recover deleted files?
    Yes, recently deleted files are often recoverable.

Hardware & Software

  • Do you supply hardware and software?
    Yes, we source, install, and configure both.

  • Can you maintain existing equipment?
    Yes, we support and service current systems.

  • Do you offer software installation?
    Yes, we handle setup and configuration.

  • Can you help with licensing?
    Yes, we manage software licenses and renewals.

  • Do you upgrade hardware?
    Yes, we assess and perform hardware upgrades.

  • Is troubleshooting included?
    Yes, we diagnose and fix hardware/software issues.

  • Do you support all operating systems?
    Yes, including Windows, macOS, and Linux.

Server Solutions

  • What are server solutions?
    Centralized systems for data, applications, and resource management.

  • Do you install and configure servers?
    Yes, we handle full setup and configuration.

  • Do you support physical and cloud servers?
    Yes, we manage both on-premises and cloud servers.

  • Can you monitor server performance?
    Yes, 24/7 monitoring ensures optimal performance.

  • Is data backed up regularly?
    Yes, automated backups are part of our service.

  • Do you offer server upgrades?
    Yes, we upgrade hardware and software as needed.

  • Is server security included?
    Yes, we implement firewalls, encryption, and access controls.

Connectivity & Voice

  • Do you provide internet and phone solutions?
    Yes, including VoIP, wired, and wireless networks.

  • Can you support remote teams?
    Yes, with secure and reliable communication tools.

  • Do you offer call management services?
    Yes, routing, voicemail, and conferencing included.

  • Are your services scalable?
    Absolutely, solutions grow with your business needs.

  • Do you provide network security?
    Yes, secure connections and encryption are standard.

  • Can you integrate voice and data?
    Yes, unified communication systems are available.

  • Is 24/7 support offered?
    Yes, continuous support to ensure connectivity.

What Our Clients Say

★★★★★

“After several failed calls to other providers, ITFixio provided prompt Saturday onsite support, synced my devices perfectly, and got my laptop work-ready again.”

Michael B.

Director

★★★★★

“Excellent IT support over Christmas. Fast, efficient service kept our 50+ employee company running smoothly with no issue too difficult.”

Tamsin J.

UK Operations & Business Development Director

★★★★★

“Thanks very much for your excellent support and service it was most appreciated and invaluable.”

Frank H.

Director

Core Services

Managed IT
Cybersecurity
Cloud Services

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