What managed IT support services does ITFixio provide?

ITFixio provides fully managed IT support services for businesses across the UK, including remote IT support, on-site technical assistance, proactive monitoring, Microsoft 365 support, network management, hardware troubleshooting, and IT consultancy tailored for small and medium-sized businesses.

Do you offer remote and on-site IT support?

Yes. ITFixio offers both remote IT support and on-site IT services depending on your business requirements. Our engineers can quickly resolve most issues remotely while also providing on-site support for hardware, networking, and infrastructure problems.

Which areas do you cover for managed IT support?

ITFixio provides managed IT support services throughout Northamptonshire and across the UK, supporting local businesses with reliable, scalable, and secure IT solutions.

What cybersecurity services does ITFixio offer?

ITFixio delivers comprehensive cybersecurity solutions including endpoint protection, firewall management, email security, ransomware protection, vulnerability assessments, multi-factor authentication, and employee cybersecurity awareness support for UK businesses.

Can ITFixio help protect my business from ransomware and phishing attacks?

Yes. ITFixio helps businesses defend against ransomware, phishing, malware, and other cyber threats using layered security solutions, proactive monitoring, secure backups, and advanced threat protection technologies.

Why is cybersecurity important for small businesses?

Cybersecurity is essential for small businesses because cyber attacks can cause financial loss, downtime, reputational damage, and data breaches. ITFixio helps businesses strengthen security, maintain compliance, and reduce cyber risk with managed cybersecurity services.

What cloud solutions does ITFixio provide?

ITFixio provides cloud solutions including Microsoft 365 migration, cloud backup, cloud storage, hosted email, virtual desktops, and scalable cloud infrastructure solutions designed to improve business productivity and flexibility.

Can you migrate my business to Microsoft 365 or the cloud?

Yes. ITFixio specialises in seamless Microsoft 365 and cloud migrations, helping businesses securely move emails, files, users, and applications to the cloud with minimal disruption.

Are cloud solutions secure for business use?

Yes. ITFixio implements secure cloud solutions using encryption, backup systems, access controls, and multi-factor authentication to ensure business data remains protected, accessible, and compliant.

Privacy Policy Overview

Last updated: 19th June 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services, and it outlines your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have defined meanings under the following conditions. The definitions shall apply regardless of whether they appear in singular or plural.

1.2 Definitions

Account: A unique account created for you to access our Service or parts of our Service.
Company: ITFixio Ltd, 1-2 Grafton Court, Kettering Parkway, Kettering, Northamptonshire, NN15 6XR (“ITFixio”, “Company”, “we”, “us”, or “our”). ITFixio Ltd operates a number of trading brands, including WEBFixio. For the purposes of UK GDPR and data protection legislation, ITFixio Ltd is the Data Controller for all personal information collected through its websites, brands, products and services.
We are registered with the Information Commissioner’s Office (ICO) under registration number ZC034696.
Cookies: Small files placed on your device containing browsing history and usage details.
Country: United Kingdom
Data Controller: As defined in GDPR, the legal person that determines the purposes and means of processing personal data.
Device: Any device that can access the Service, such as a computer or smartphone.
Personal Data: Any information relating to an identified or identifiable individual. Under GDPR, this includes names, IDs, location data, online identifiers, or other identifying factors.
Platform Services: Subscription-based software services provided by the Company.
Processing: Any operation performed on personal data (collection, recording, storage, etc.).
Service: Refers to our Website and/or Platform Services.
Service Provider: Any third party that processes data on behalf of the Company (i.e., a Data Processor).
Third-party Social Media Service: Platforms enabling logins or interactions via social media.
Usage Data: Automatically collected data, e.g., time spent on pages, IP address, device info.
Website: Any website, application, platform or online service operated by ITFixio Ltd, including but not limited to itfixio.co.uk , webfixio.co.uk and any future websites, domains, landing pages or digital properties operated by ITFixio Ltd.
You: The individual using the Service or the organization represented by that individual. Under GDPR, you are the Data Subject.

1.3 Trading Brands

ITFixio Ltd operates a number of trading names and brands. References in this Privacy Policy to “ITFixio Ltd”, “Company”, “we”, “us” or “our” include all trading divisions, including WEBFixio.

Where you interact with WEBFixio, submit enquiries through the WEBFixio website, purchase services branded as WEBFixio, or otherwise engage with WEBFixio, your personal information will be processed by ITFixio Ltd in accordance with this Privacy Policy.

2. Principles for Collecting Data

We ensure personal data is:

Processed lawfully and fairly.
Collected for specific, legitimate purposes.
Adequate, relevant, and not excessive.
Accurate and up to date.
Retained only as long as necessary.
Stored securely.

3. Types and Sources of Data Collected

3.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

Submit a contact form through any ITFixio Ltd website, including ITFixio and WEBFixio websites.
Request a quotation, proposal, consultation, audit or assessment.
Register for an account or portal.
Subscribe to newsletters, marketing communications or updates.
Contact us by email, telephone, social media or live chat.
Purchase or enquire about our services.
Submit support requests or customer service enquiries.

3.2 Automated Information

IP address, browser type, usage statistics
Cookies and similar tracking technologies

3.3 Third Parties

We may receive information from:

Business partners and referral partners.
Social media platforms.
Analytics providers.
Advertising platforms.
Publicly available business information sources.
Customer relationship management (CRM) and marketing automation platforms

4. Cookies and Tracking Technologies

We use cookies and tracking technologies (e.g., beacons, pixels) for:

Cookie Type	Purpose
Essential	Required for core site functionality.
Functional	Improve performance and enable chat or preference features.
Marketing & Analytics	Understand user behavior and tailor content.
Advertising	Personalize and measure ad effectiveness.

You may disable cookies via browser settings. Read our full Cookie Policy for more details.

5. Use of Your Personal Data

We use your personal data for the following:

Purpose	Legal Basis Under GDPR
Provide & maintain Service	Performance of a contract
Manage your account	Performance of a contract
Contact you for updates	Legitimate interest / Consent
Marketing & promotional communication	Consent
Improve Service & diagnostics	Legitimate interest
Legal compliance	Legal obligation

Where you provide consent, we may send information about services offered by ITFixio Ltd and its trading divisions, including WEBFixio. You may unsubscribe from marketing communications at any time.

We may use information submitted through website forms, social media lead forms, advertising campaigns and consultation requests to respond to enquiries, provide quotations, and communicate information about relevant services offered by ITFixio Ltd and its trading divisions, including WEBFixio.

6. Sharing Your Personal Data

We may share your personal data:

With Service Providers
With affiliates under this Privacy Policy
In business transfers
With business partners (with consent)
With other users (e.g., public forums)
As legally required

We may share information internally between ITFixio Ltd departments and trading divisions, including WEBFixio, where necessary to provide services, respond to enquiries, improve customer experience, or manage business operations.

We do not sell personal data.

7. Retention of Data

We retain your personal data only as long as needed to:

Fulfill the purpose for which it was collected
Comply with legal obligations
Resolve disputes
Enforce agreements

Usage Data is retained for a shorter duration unless required for security or service improvement.

8. International Data Transfers

Your data may be transferred to countries outside your jurisdiction. Safeguards include:

Standard Contractual Clauses (SCCs)
Encryption and data protection agreements

Where personal data is transferred outside the United Kingdom, ITFixio Ltd will ensure appropriate safeguards are implemented, including Standard Contractual Clauses, adequacy regulations, contractual protections, encryption, and other measures required under applicable data protection legislation.

9. Security Measures

We use:

AES-256 encryption and SSL/TLS
Role-based access and MFA
Network firewalls and IDS/IPS
Endpoint protection and patching
Security audits and penetration testing
Employee training and phishing prevention
Regular data backups and disaster recovery protocols

10. Data Breach Response

In case of a breach:

1. Identify and assess the breach.
2. Contain and mitigate impact.
3. Notify the ICO and affected users within 72 hours (if applicable).
4. Investigate root cause and fix vulnerabilities.
5. Monitor and update policies as needed.

11. Your GDPR Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (right to be forgotten)
Object to processing
Restrict processing
Request data portability
Withdraw consent

If you wish to exercise any of your GDPR rights, you may contact us at: privacy@itfixio.co.uk

12. Subprocessors

ITFixio Ltd engages carefully selected third-party service providers to assist in delivering its services. These may include hosting providers, cloud platforms, email providers, analytics providers, customer relationship management systems, security platforms, and marketing technology providers. A current list of key subprocessors is available upon request. Email: privacy@itfixio.co.uk

13. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children.

14. Links to Other Websites

We are not responsible for the privacy practices of third-party sites linked on our Service. Review their policies separately.

15. Website Disclaimer

The content on this Website is provided by ITFixio Ltd for general informational purposes only and does not constitute professional advice. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or availability of the content. You should not rely solely on this information to make business, legal, or IT-related decisions and should seek appropriate professional advice tailored to your specific needs. Your use of this Website and reliance on any information is strictly at your own risk.

16. Changes to This Policy

We may update this policy periodically. Check this page for changes. Updates are effective when posted.

17. Contact & Complaints

or privacy-related enquiries, requests to exercise your data protection rights, or complaints regarding any ITFixio Ltd service or trading division, including WEBFixio, please contact: