Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services, and it outlines your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have defined meanings under the following conditions. The definitions shall apply regardless of whether they appear in singular or plural.

1.2 Definitions

• Account: A unique account created for you to access our Service or parts of our Service.
• Company: ITFixio Ltd, 1-2, Grafton Court, Kettering Pkwy, Kettering, NN15 6XR (“the Company”, “We”, “Us”, or “Our”). For GDPR purposes, the Company is the Data Controller.
  We are registered with the Information Commissioner’s Office (ICO) under registration number ZC034696.
• Cookies: Small files placed on your device containing browsing history and usage details.
• Country: United Kingdom
• Data Controller: As defined in GDPR, the legal person that determines the purposes and means of processing personal data.
• Device: Any device that can access the Service, such as a computer or smartphone.
• Personal Data: Any information relating to an identified or identifiable individual. Under GDPR, this includes names, IDs, location data, online identifiers, or other identifying factors.
• Platform Services: Subscription-based software services provided by the Company.
• Processing: Any operation performed on personal data (collection, recording, storage, etc.).
• Service: Refers to our Website and/or Platform Services.
• Service Provider: Any third party that processes data on behalf of the Company (i.e., a Data Processor).
• Third-party Social Media Service: Platforms enabling logins or interactions via social media.
• Usage Data: Automatically collected data, e.g., time spent on pages, IP address, device info.
• Website: itfixio.co.uk and associated sites.
• You: The individual using the Service or the organization represented by that individual. Under GDPR, you are the Data Subject.

2. Principles for Collecting Data

We ensure personal data is:

• Processed lawfully and fairly.
• Collected for specific, legitimate purposes.
• Adequate, relevant, and not excessive.
• Accurate and up to date.
• Retained only as long as necessary.
• Stored securely.

3. Types and Sources of Data Collected

3.1 Information You Provide

• Contact forms
• Account registration
• Customer support queries

3.2 Automated Information

• IP address, browser type, usage statistics
• Cookies and similar tracking technologies

3.3 Third Parties

• Business partners
• Social media platforms
• Advertising and analytics vendors

4. Cookies and Tracking Technologies

We use cookies and tracking technologies (e.g., beacons, pixels) for:

Cookie Type	Purpose
Essential	Required for core site functionality.
Functional	Improve performance and enable chat or preference features.
Marketing & Analytics	Understand user behavior and tailor content.
Advertising	Personalize and measure ad effectiveness.

You may disable cookies via browser settings. Read our full Cookie Policy for more details.

5. Use of Your Personal Data

We use your personal data for the following:

Purpose	Legal Basis Under GDPR
Provide & maintain Service	Performance of a contract
Manage your account	Performance of a contract
Contact you for updates	Legitimate interest / Consent
Marketing & promotional communication	Consent
Improve Service & diagnostics	Legitimate interest
Legal compliance	Legal obligation

6. Sharing Your Personal Data

We may share your personal data:

• With Service Providers
• With affiliates under this Privacy Policy
• In business transfers
• With business partners (with consent)
• With other users (e.g., public forums)
• As legally required

We do not sell personal data.

7. Retention of Data

We retain your personal data only as long as needed to:

• Fulfill the purpose for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Usage Data is retained for a shorter duration unless required for security or service improvement.

8. International Data Transfers

Your data may be transferred to countries outside your jurisdiction. Safeguards include:

• Standard Contractual Clauses (SCCs)
• Encryption and data protection agreements

By submitting your data, you consent to such transfer

9. Security Measures

We use:

• AES-256 encryption and SSL/TLS
• Role-based access and MFA
• Network firewalls and IDS/IPS
• Endpoint protection and patching
• Security audits and penetration testing
• Employee training and phishing prevention
• Regular data backups and disaster recovery protocols

10. Data Breach Response

In case of a breach:

1. Identify and assess the breach.
2. Contain and mitigate impact.
3. Notify the ICO and affected users within 72 hours (if applicable).
4. Investigate root cause and fix vulnerabilities.
5. Monitor and update policies as needed.

11. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (right to be forgotten)
• Object to processing
• Restrict processing
• Request data portability
• Withdraw consent

If you wish to exercise any of your GDPR rights, you may contact us at: privacy@itfixio.co.uk

12. Subprocessors

A list of subprocessors is available on request. Email: privacy@itfixio.co.uk

13. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children.

14. Links to Other Websites

We are not responsible for the privacy practices of third-party sites linked on our Service. Review their policies separately.

15. Website Disclaimer

The content on this Website is provided by ITFixio Ltd for general informational purposes only and does not constitute professional advice. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or availability of the content. You should not rely solely on this information to make business, legal, or IT-related decisions and should seek appropriate professional advice tailored to your specific needs. Your use of this Website and reliance on any information is strictly at your own risk.

16. Changes to This Policy

We may update this policy periodically. Check this page for changes. Updates are effective when posted.

17. Contact & Complaints

For questions or complaints:

• Email: privacy@itfixio.co.uk
• Phone: 01536 218 409
• Website: Contact Us
• Submit a complaint: Complaints Policy