What managed IT support services does ITFixio provide?

ITFixio provides fully managed IT support services for businesses across the UK, including remote IT support, on-site technical assistance, proactive monitoring, Microsoft 365 support, network management, hardware troubleshooting, and IT consultancy tailored for small and medium-sized businesses.

Do you offer remote and on-site IT support?

Yes. ITFixio offers both remote IT support and on-site IT services depending on your business requirements. Our engineers can quickly resolve most issues remotely while also providing on-site support for hardware, networking, and infrastructure problems.

Which areas do you cover for managed IT support?

ITFixio provides managed IT support services throughout Northamptonshire and across the UK, supporting local businesses with reliable, scalable, and secure IT solutions.

What cybersecurity services does ITFixio offer?

ITFixio delivers comprehensive cybersecurity solutions including endpoint protection, firewall management, email security, ransomware protection, vulnerability assessments, multi-factor authentication, and employee cybersecurity awareness support for UK businesses.

Can ITFixio help protect my business from ransomware and phishing attacks?

Yes. ITFixio helps businesses defend against ransomware, phishing, malware, and other cyber threats using layered security solutions, proactive monitoring, secure backups, and advanced threat protection technologies.

Why is cybersecurity important for small businesses?

Cybersecurity is essential for small businesses because cyber attacks can cause financial loss, downtime, reputational damage, and data breaches. ITFixio helps businesses strengthen security, maintain compliance, and reduce cyber risk with managed cybersecurity services.

What cloud solutions does ITFixio provide?

ITFixio provides cloud solutions including Microsoft 365 migration, cloud backup, cloud storage, hosted email, virtual desktops, and scalable cloud infrastructure solutions designed to improve business productivity and flexibility.

Can you migrate my business to Microsoft 365 or the cloud?

Yes. ITFixio specialises in seamless Microsoft 365 and cloud migrations, helping businesses securely move emails, files, users, and applications to the cloud with minimal disruption.

Are cloud solutions secure for business use?

Yes. ITFixio implements secure cloud solutions using encryption, backup systems, access controls, and multi-factor authentication to ensure business data remains protected, accessible, and compliant.

Geographic Availability Policy

Last Updated: Jul 2025

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1. Purpose

This policy outlines the geographic boundaries within which ITFixio Ltd provides its on-site IT support services. It aims to set clear expectations regarding service availability, response times, and travel-related charges based on client location.

2. Service Area

ITFixio Ltd is headquartered in Kettering, Northamptonshire, UK, and provides on-site IT support services to clients located within a 50-mile of our head office.

This includes, but is not limited to:

Northampton
Wellingborough
Corby
Peterborough
Leicester
Milton Keynes
Bedford
Rugby
Market Harborough
Cambridge (partial coverage depending on location)

3. On-Site Support

Within the 50-Mile:

On-site support and engineer visits are fully included in applicable service agreements, subject to SLA terms.

Outside the 50-Mile:

On-site support and engineer visits are fully included in applicable service agreements, subject to the terms outlined in your Service Level Agreement (SLA).

Beyond the 50-Mile Radius
Clients located outside the 50-mile boundary may still request on-site support, subject to the following conditions:

Travel Surcharge: £0.75+VAT per mile (each way) beyond the 50-mile limit, calculated from our Kettering office.
Minimum Call-Out Fee: A minimum call-out fee may apply depending on distance and required engineer time.
Response Times: SLA targets for on-site visits may vary based on travel distance and engineer availability.
Advance Booking Required: All visits outside the standard service area must be pre-booked and confirmed in writing.

Example:
A client located 70 miles from Kettering would incur a travel surcharge for 20 miles each way (40 miles round trip) at £0.75 per mile, totalling £30+VAT.

4. Remote Support

Remote IT support services are available to all clients across the UK, regardless of location. These services are not subject to geographic restrictions, and service-level response times remain consistent nationwide.

5. Exceptions and Custom Agreements

ITFixio Ltd may waive or adjust travel surcharges in certain situations, such as:

Long-term or high-value contracts
Pre-scheduled, multi-client site visits within the same geographic area
Remote-first service plans with emergency on-site support options

All exceptions must be agreed upon in writing and documented in the client’s Service Agreement or SLA.

6. Policy Updates

ITFixio Ltd reserves the right to update this policy as needed based on operational capacity, strategic partnerships, or geographic expansion. Clients will be notified of any significant changes.

Contact Us

To confirm service availability in your area or request a custom quote:
📍 ITFixio Ltd, 1-2, Grafton Court, Kettering Pkwy, Kettering, NN15 6XR
📞 01536 218 409
📧 hello@itfixio.co.uk
🌐 itfixio.co.uk