What managed IT support services does ITFixio provide?

ITFixio provides fully managed IT support services for businesses across the UK, including remote IT support, on-site technical assistance, proactive monitoring, Microsoft 365 support, network management, hardware troubleshooting, and IT consultancy tailored for small and medium-sized businesses.

Do you offer remote and on-site IT support?

Yes. ITFixio offers both remote IT support and on-site IT services depending on your business requirements. Our engineers can quickly resolve most issues remotely while also providing on-site support for hardware, networking, and infrastructure problems.

Which areas do you cover for managed IT support?

ITFixio provides managed IT support services throughout Northamptonshire and across the UK, supporting local businesses with reliable, scalable, and secure IT solutions.

What cybersecurity services does ITFixio offer?

ITFixio delivers comprehensive cybersecurity solutions including endpoint protection, firewall management, email security, ransomware protection, vulnerability assessments, multi-factor authentication, and employee cybersecurity awareness support for UK businesses.

Can ITFixio help protect my business from ransomware and phishing attacks?

Yes. ITFixio helps businesses defend against ransomware, phishing, malware, and other cyber threats using layered security solutions, proactive monitoring, secure backups, and advanced threat protection technologies.

Why is cybersecurity important for small businesses?

Cybersecurity is essential for small businesses because cyber attacks can cause financial loss, downtime, reputational damage, and data breaches. ITFixio helps businesses strengthen security, maintain compliance, and reduce cyber risk with managed cybersecurity services.

What cloud solutions does ITFixio provide?

ITFixio provides cloud solutions including Microsoft 365 migration, cloud backup, cloud storage, hosted email, virtual desktops, and scalable cloud infrastructure solutions designed to improve business productivity and flexibility.

Can you migrate my business to Microsoft 365 or the cloud?

Yes. ITFixio specialises in seamless Microsoft 365 and cloud migrations, helping businesses securely move emails, files, users, and applications to the cloud with minimal disruption.

Are cloud solutions secure for business use?

Yes. ITFixio implements secure cloud solutions using encryption, backup systems, access controls, and multi-factor authentication to ensure business data remains protected, accessible, and compliant.

Onsite Support Policy

Last Updated: Jul 2025

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This Fair Usage Policy (“Policy”) outlines the acceptable use of Onsite Support Services provided by ITFixio Ltd (“we”, “us”, or “our”). The purpose of this Policy is to ensure the fair and reasonable use of our onsite support resources by all customers.

1. Purpose

Our Onsite Support Services are designed to provide timely and efficient technical assistance to customers when issues cannot be resolved remotely. To maintain high service levels for all clients, this Policy sets reasonable usage expectations.

2. Scope

This Policy applies to all clients receiving Onsite Support Services as part of a managed IT support agreement or other service contracts with ITFixio Ltd.

3. Fair Use Thresholds

Onsite support is provided within fair and reasonable limits. The following thresholds apply:

Standard Plans: Up to 4 hours or 1 visit of onsite support per month (as specified in your agreement).
Pro Plans: Up to 8 hours or 2 visits of onsite support per month (as specified in your agreement).

4. Excessive Usage

If your onsite support usage exceeds the fair usage limits, we may:

Charge £75 per hour (plus VAT) for any additional onsite support time.
Recommend service upgrades if ongoing onsite demand is high.
Work with you to identify and reduce recurring onsite needs.

We will notify you if you are approaching or exceeding fair usage limits.

5. Examples of Unfair Usage

Unfair or excessive use may include, but is not limited to:

Repeated requests for onsite visits for non-urgent issues.
Avoiding the use of available remote support channels.
Deliberately bypassing basic troubleshooting steps.
Using onsite visits for tasks outside the scope of agreed services (e.g. office moves, third-party hardware installs, routine printer ink replacement, password resets).

Persistent misuse may result in:

Suspension of onsite services.
Reclassification of your service plan.
Mandatory remote triage before further onsite visits are booked.

6. Exemptions

The following are not counted towards your fair usage allowance:

Scheduled project work with separate scopes or quotes.
Site visits explicitly requested by ITFixio Ltd (e.g. for audits or installations).
Emergency disaster recovery or security incidents.

7. Monitoring & Enforcement

We monitor the use of our onsite support services to ensure fair access for all clients. If usage consistently exceeds fair usage thresholds, we may:

Notify you and discuss your requirements.
Recommend service plan upgrades.
Apply additional charges for excessive or non-contractual visits.
Suspend onsite support where misuse is proven and unresolved.

8. Discretion

We may update this Policy at any time. Changes will be noted at the top of this page.
We reserve the right to assess each case individually and use reasonable discretion in applying this policy. Our goal is to be fair and flexible, while ensuring we can meet the needs of all clients.
In case of any conflict between this version and previous versions, the current version shall prevail.